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Home Support services transitioned to Island Health

For many years, Beacon was privileged and honoured to serve our community by delivering quality, compassionate, publicly subsidized home support care on behalf of the Island Health Authority. In the spring of 2019, Beacon and Island Health announced that the delivery of publicly funded home support services would transition to the Island Health Authority in the fall, to support the implementation of government’s team-based, integrated primary and community care model.

The transition is complete. The home support program for southern Vancouver Island and the southern Gulf Islands — along with Beacon’s home support staff — moved to Island Health effective Nov. 1, 2019.

Please direct all home support inquiries to Island Health.

Home support clients with queries about their care or visit schedules please contact your Island Health Community Health Services health unit or call  Island Health’s Community Care Access Line at 250-388-2273.

Home support clients with payment or billing queries please call Island Health  1-866-995-3299 (toll free).

Home support clients/caregivers who want to register to view their visit schedules online please email Island Health at hss@viha.ca or call 250-519-6799.

It’s been a pleasure to serve you over the years; we wish you all the best, and look forward to possibly connecting through one of Beacon’s many other programs and services!

If you are not currently a home support client, please note that to receive the public health service (which subsidizes client fees), you must be assessed by an Island Health Case Manager.

Island Health will determine what services you’re eligible for and how much you’re able to pay.  For an assessment, please contact Island Health’s Home and Community Care Program at 250-388-2273; Toll-free: 1-888-533-2273.